Our Service
Product Warranty
Products designed, produced, sold and distributed by Zoomax get warranty for two years in material and workmanship after purchase in the condition of properly use and maintained.
Return & Repair
Once both Zoomax and customers confirm mutually the issue of return or repair, Zoomax provides the customer fair and completed policy referring to the prompt return and proper repair.
Demo/Sample Request
Zoomax has special preferential policy for distributors or agent who request electronic video magnifier Demo or Samples. Please contact us for more information.
Distributor/Agent Opportunity
Zoomax provides high quality and cost competitive low vision products for distributor or agent to develop the markets together in all over the world.
Certification
ISO, CE, FCC and RoHS
Zoomax is committed to its mission statement “Zoom your vision, Max your Life”. In addition to being socially and environmentally conscious, Zoomax has skilled professionals from all facets of low vision. Zoomax has proved itself in low vision field on both national and international marketplace by providing quality optical and video magnifiers. The authorized certificates include ISO-9001/ISO-14001, CE, FCC and ROHS.
FDA
Zoomax products are Class I Medical device registered with the U.S. Food and Drug Administration (FDA). About the Zoomax registration information on FDA site, check Establishment Registration & Device Listing for more details.
Production Status
In Zoomax, our specialists have a broad base of knowledge and experience in both research and production techniques. This knowledge and experience is combined to create a system of quality supervision which is exceptionally consumer-oriented.
During the manufacture of video magnifiers, Zoomax keep critical production environments.
Buy Zoomax Visual Aids Directly
If you prefer to buy the wearable electronic glasses from us, just leave us a message. Our sales will reach you out with the quotation in 2 business days.
You will enjoy:
- 30-day worldwide return policy*
- 2-year warranty**
- Free remote tech assistance
* The buyer is responsible for paying additional costs (e.g. shipping and import duties). For any return in 30 days, 30% of restocking fee will be charged.
** Repair costs caused by manufacturing defect will be covered by Zoomax.
For the product problems caused by customer’s negligence or other causes beyond the control of Zoomax, the repair costs will be the responsibility of the customer.
Shipping costs and taxes during the warranty period will be borne by the customer.
